Not only that, but every time the support tech asked what drives I had, and I said HGST, he would say “I’m sorry but you have called Western Digital”. I have never heard such a noisy environment and it felt like I was listening in on ten different calls at the same time. Now, I’ve dealt with my fair share of call centres in the past, but this one was ridiculous. After calling the number on their website, a guy passed me off to a call centre which seemed to be in India. I tried to talk to customer support at HGST, who it turns out is a Western Digital subsidiary. It seemed that maybe one of my four drives was faulty in some way, but it was hard to pin-point which one it was. I spoke to Drobo’s technicians and they were helpful, even going so far as to buy some of the same drives to test them and see if they could see the same issues. When I did this, I wasn’t quite getting the performance I was hoping for.
I purchased an empty Dorbo 5D3 and decided to populate it with 4x 8TB HGST NAS drives. What I do want to talk about briefly, is the experience I had with the hard drives that are inside the Drobo because I learnt some lessons here. HGST Drive Issues and Poor Customer Service
My Drobo 5D3 has been running solidly for the past 6 months now, and I’m very happy with it. The last entry for this series was the “ Mid 2017” update where the biggest change was switching my primary storage device to the newly announced Thunderbolt 3 Drobo, the 5D3. I’m sick of hearing stories like her one. I can only imagine how that must feel 🙁 Please take this stuff seriously, folks. The photos she lost include incredible images of the total solar eclipse that took place last year. Once again, last month one of my friends had a hard drive failure and lost most of the photos she had taken in 2017 because she didn’t take basic precautions. I write this series because I want to draw attention to the importance of backing up your photos. If you’re uncertain about the basics, you should start with that post first and then work through the full series which you can find here. I started this particular series of posts back in 2015 by detailing my photography backup routine and outlining some of the basic strategies for a safe and redundant backup system.
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